Troubleshooting Guide D-VRMP1

D-VRMP1
dB9PRO Digital Voice Recorder USB Mp3 Player With Clip D-VRMP1 – 8GB / 96 Hrs Storage Mini Sound Audio Recording Device With Microphone!


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TROUBLESHOOTING GUIDE


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I have Windows 10 on my computer and I get an error when I try to play my recorded file.

On Windows 10, Groove Player is limited when it comes to codecs.

We suggest using VLC Media Player or Windows Media Player. That will work for you.

Please let us know how it goes.

My recorder was working fine until recently, now it doesn’t seem to be recording. What should I do?

REFORMAT THE RECORDER

1. Copy all the files in the USB Recorder off onto your computer into a folder, naming it: Recorder Backup.

2. Check to see if you have the following folders: a. SetTime b. Record (if not, please create one)

3. Format the recorder selecting FAT32.

4. Copy all the files inside the Recorder Backup onto the recorder. DO NOT copy the entire folder called Recorder Backup, but rather the contents of this folder. Make sure the 2 folders mentioned in point #2 above are present.

5. Go into the SetTime folder and run the .exe file within the extracted folder. The file name is called SetTime.exe.

6. Physically remove the recorder and use the recorder to record something.

7. After you are finished recording, switch it off and plug it back into a computer.

8. Check the Record folder to see if the recorded file is there. Try playing it back using Windows Media Player or VLC Media Player.

Everything should be working perfectly by now. If not, please get in touch with dB9PRO Customer Support through your Amazon account or our website or Facebook page.

I have a MAC and I can’t run the time stamping utility.

About the time-stamping on Mac – this is an optional feature.

Unfortunately, the SetTime application on the device is a Windows only application – which was developed by a 3rd party.

We are in the process of developing our own Mac-specific app, but it is not yet ready.

We apologize for the inconvenience. We hope to have it ready really soon.

The workaround would be to run it under Parallel Desktops for Mac or via Bootcamp – or use a PC.

The other option would be to name the file itself based on the event – say – “Birthday party-Today’s date” – something of the sort.

However, as a recorder, the device will still work with recordings and playback would be via VLC Media Player on a Mac.

Please let us know if you need further help.

I can’t play the recordings on my MAC. What should I do?

Please use VLC Media Player for MAC (free to install). This software has all the needed codecs to play your recordings back. One thing to keep in mind is – even if you install VLC Media Player successfully, you do need to make sure that you are using it to play your files back and not iTunes, or you will get an error. You may also use Quicktime Player on Mac.

I can’t find my recordings on the recorder. Where are they and what should I do?

In your computer, go to the drive called ‘Record’ and inside that you have a folder called ‘Record’ too.

The wav files should be in that folder.

If you do not find the files there, please get in touch with us with your Operating System and we can assist you further.

How do I reset the device?

There is a reset button on the device close to the earphone jack. If you need to reset the device, simply push into this with a needle, hold it down for a couple of seconds and then let it go. This should reset the device.

Sometimes the reset process may need to be done a few times.

I tried resetting the recorder and now my computer will not recognise the device when I plug it in. Please help.

Thank you for letting us know. Have you tried different USB ports or a different computer? Please also try to reset it again. If after multiple attempts, it still does not respond, please contact us and we will try to resolve your problem immediately.

The recorder hasn’t arrived. (Or) The package arrived without the recorder in it.

Sorry to hear that.

Did you get in touch with Amazon customer service?

Since all our products are fulfilled by Amazon, they take care of orders, payments, shipping and all logistics.

They do require that customers contact them first to sort out any shipping issues.

We are always here to help with technical problems.

However, if you contact Amazon and then it doesn’t get resolved, please feel free to get in touch with us, so that we can follow up on it.

I wanted to return the recorder but Amazon says it is too late to return it because the date is past. It is not working. What should I do?

For us, every customer is important and we want to help you get your unit working as quickly as possible.

Please contact our customer support with answers to the following questions:

1. What OS are you using on your computer? 

2. Is the device being recognized when you plug it in to your computer?

3. Does it record at all when you switch it ON?

4. What is the problem with the device when you say it is not working? Please could you describe a bit more?

5. Is the battery charged fully? Typically a 75-90 min stint plugged into the USB port should be okay for full charge.

Please be assured that we are always here to assist you if you need any help. If the unit is defective, we would be happy to send you a replacement. Please do remember to register for your product warranty. The instructions are on a card in the tinbox. Our warranty is valid for 1 year from the purchase of the product.

This is why we recommend registering for the warranty, so that you continue to receive support, even after the Amazon return period has run out.

I plugged the recorder in and charged it fully for at least 2 hours. When I tried to record with it, it only recorded for half an hour and died. According to your description it was meant to last for at least 22-24 hours.

REFORMAT THE RECORDER

1. Copy all the files in the USB Recorder off onto your computer into a folder, naming it: Recorder Backup.

2. Check to see if you have the following folders: a. SetTime b. Record (if not, please create one)

3. Format the recorder selecting FAT32.

4. Copy all the files inside the Recorder Backup onto the recorder. DO NOT copy the entire folder called Recorder Backup, but rather the contents of this folder. Make sure the 2 folders mentioned in point #2 above are present.

5. Go into the SetTime folder and run the .exe file within the extracted folder. The file name is called SetTime.exe.

6. Physically remove the recorder and use the recorder to record something.

7. After you are finished recording, switch it off and plug it back into a computer.

8. Check the Record folder to see if the recorded file is there. Try playing it back using Windows Media Player or VLC Media Player.

Everything should be working perfectly by now. If not, please get in touch with our Customer Support through your Amazon account or our website or Facebook page.

Please let us know how it goes.

I didn’t get my e book as you promised.

The eBook is typically sent to your Amazon-registered email address within 48 hours of your purchase. It may have landed in your spam folder. If you have checked that and you still could not find the email, please contact us through your Amazon account or through our website and we would be happy to resend it.

How long does the battery last?

The battery typically lasts 22 to 24 hrs on a full charge. At the same time, like any battery, the charge will reduce over time according to the life of the battery.

How do I switch from recorder mode to mp3 player mode and vice versa?

This is done easily. Please make sure that the switch is OFF. Now plug in your earphones and the device will switch to mp3 player mode. When done, we suggest switching it off before you unplug the earphones. If you unplug the earphones, the recorder will go to recorder mode, and in this mode, turning on the switch will power the RECORD function on.

Why doesn’t the recorder start recording immediately when I switch it on? I notice that the light glows and blinks a few times and only then I can record. Why is that?

The recorder has 2 modes: passive (as a flash drive) and active (as a recorder). When it is in flash drive mode, you can copy data to and from it. This is like any other flash drive.

However, when you switch the recorder ON, then it switches to a different mode, where it acts differently.

While the audio is being recorded, the data is being ‘saved’ temporarily, almost like RAM on a computer – and is only saved as a file when you switch it OFF. When you are in recorder mode, the device stops completely functioning as a flash drive. For this reason, it will not be recognized as a USB device if you plug it in to a computer with the switch ON. Neither can you charge the device when the switch is ON.
Since these 2 modes are so different, switching between them takes a few seconds. This is the reason for the delay in starting to record.

You can only start recording once the light goes off completely.

How do I know when it is fully charged?

Unfortunately, there is no way of knowing when the battery is fully charged. However, if you plug it in to charge for 75-90 minutes at most, you can assume that it is charged fully. Usually if there is charge present in the device, then the LED will glow blue when plugged in. This does not necessarily mean that the unit is fully charged; it simply indicates there is charge in the battery – sort of like a battery icon on a phone, which shows one or two blips even if the battery is low.

What is the working range in feet?

The typical working range is about 10-14 feet. However, depending on the acoustics of the environment you are in, it could be more. We have had reports of students capturing audio very clearly at even 20 ft away. However, if the room or area you are recording the audio in is very noisy or has a lot of ambient reverb, clarity of the recordings maybe affected. This is one reason we suggest doing a small test recording if you are doing a very critical recording and checking what you capture.

Will it work on a Chromebook?

Our recorders are compatible with Chromebooks.

You will need VLC Media Player for Chrome (free to download and install) to play the recorded files back.

How do I delete the recordings?

Deleting a recording is simple.

1. Simply plug the recorder into your computer. Look for the drive called “Record” (or the recorder will show up as a removable drive).

2. You will find your recordings within a folder called “Record”.

3. Go into the drive and simply delete the files the way you would normally do with any other folder.

Can it be password protected or encrypted?

If you password protected certain files themselves, using a third party software, that would work. But if you do that with the entire drive itself, the drive cannot be written to in recording mode. This means that you might not be able to record with it while encrypted.

How can I know when the battery is low?

Charge it with your Android phone adapter or use the provided cable to connect it to your computer. When charging, the blue red light will come ON. It usually takes 2 hours to be fully charged. Once it is done, the light will go off.

Unfortunately, with this model of recorder, we do not have any way of knowing when the battery is low. But since the battery lasts 22-24 hrs on a full charge, it’s a good idea to simply plug it in and charge it a bit more whenever you do get the chance, keeping in mind that even a few minutes will charge the recorder for a bit longer. But you can also record while charging if needed. 

Can I keep it in my shirt pocket and record with it while moving around?

The mic on this audio recorder is pretty sensitive and it will pick up any sounds (including the mic rubbing against the shirt during movements) – that’s what it is meant to do.

However, we suggest keeping it in something that’s not likely to move and will be perfectly still while recording is in progress – like a bag, a pencil pouch, etc., so that it does not pick up rustling sounds.

How far can it record clearly? What is the range of this recorder?

We normally suggest 10-15 ft away is a good distance, but it depends on the acoustics of the room. If there is a lot of ambient reverb, the further away you go, the more muffled the audio will sound.

However, that said, we have had good reports from students using them for lectures.

I’ve been using the recorder for a few hours. When I plugged it in to my computer the blue light came on. Does this mean it is fully charged?

To be safe, we recommend charging it for around 60 min (if the blue light is coming on). The blue light does not necessarily indicate full charge. It just shows there is some charge in the device, but it does not show how much charge is left either.

Can the recordings be burned to a CD?

Yes, they can. However, there is a special compression codec applied to the .wav files that are created on your recorder when you record. This is done to save space.
Here is the process we recommend if you want to burn the recordings to a CD:

1. Use VLC Media Player to convert files to .wav (uncompressed, PCM format). You can also use a service like convertfiles.com and make sure that they are saved as uncompressed wav files.

2. Load the newly converted files into a CD burning program and choose the format of the CD you want (data or audio).

3. If you choose ‘audio CD’, it will be playable on a CD player and a computer. If you select ‘data CD’, then you can only play it on a computer.

Is this voice activated?

No, your dB9PRO D-VRMP1 recorder is not voice activated by default. They will record everything once switched on and will continue recording until they are switched off.

But there is an optional upgrade (free) to a voice activated version of the firmware if you like – but you must refer to the notes about voice activated recording first, just to familiarize yourself with how it works. For more information, please turn to page 18 of this eBook.

What is the warranty? / How do I get a replacement if my unit stops working within the warranty period?

 If you register for your warranty at our website, you have a 1 year warranty from the date of purchase. You will need your order ID from Amazon, which looks something like this: 002-1204550-12890483 in your Amazon dashboard.

As far as contacting us is concerned, the instructions are in the tinbox on a card.

You may also contact us via our Facebook page.

Usually if there is a problem with your unit, you must get in touch with our customer support with the following details:

1. What OS you are using on your computer.

2. Tell us if the device being recognized when you plug it in to your computer.

3. Does it record at all when you switch it ON?

4. What is the problem with the device when you say it is not working? Please could you describe a bit more?

5. Is the battery charged fully? Typically a 75-90 min stint plugged into the USB port should be okay for full charge.

Our customer support will go through a step-by-step troubleshooting process. If the unit is determined to be defective, we would be happy to replace your unit – provided it is still under warranty.

Can I charge it with a phone charger, or USB charger?

Yes, you can. Again, chargers have different specifications, so we cannot endorse this and cannot take responsibility for anything going wrong if there is a problem.

Still, that said, in general, if the recorder is not getting too hot and you don’t leave it plugged in for hours on end unattended, (and if the charger has no faults), it should be fine in most cases.

Is there a playback function on the recorder itself?

Yes, it has a playback function. But in order to switch to playback mode, you need to have a pair of headphones or earphones connected to it. Please refer to the first few pages of this eBook which talk about how to play your files back.

What happens if I plug it in to the computer with the switch on?

Nothing alarming will happen, but the recorder will not be recognized by your computer. Please always plug the recorder into your computer USB port with the switch OFF.

Can it record while it is charging?

Yes, that is possible. Here is what you should do in order to make this happen.

1. Simply make sure the switch is ON in recording mode, and the light should be off completely.

2. Then, plug the voice recorder into the USB port of your computer (or phone charger) and let it charge. You will not see a light glowing during this process, but the recorder battery will continue to be charged and the recording will continue.

3. Once you are done, simply pull out the recorder physically from the USB port (without ejecting), switch it OFF and then after you wait for 4-5 seconds, you can plug it back into the computer USB port to access the files.

If you had no file on the recorder before, you will now find a new file corresponding to the length and the time of the recording that you made during the charging process.

Please note that you cannot access files on your computer if the switch is ON.

We hope this little tip helps you get more out of the recorder.

Is there an indicator light when recording? If so, does it eventually turn off? Does it make noise?

Initially, when you put the switch ON, the recorder is switching modes from flash drive mode to recorder mode. The LED light will glow steadily for a while and then blink a few times and then it will go off completely. You can start recording once the light goes off completely.

The recorder operates silently and there is no noise when it records.

Is this a voice activated recorder?

No, this is not a voice activated recorder. It will record continuously until it is switched off.